An outline of this training course
Creating an effective customer service is quite a multifaceted process that involves tremendous effort on the part of the team. Because client satisfaction is heavily subjective, there is a thin line between getting customer approval and dissatisfaction. The challenge also comes with the growing number of clients, making generation of all feedback quite extensive. However, in utilizing data that illustrates trends and patterns of customer behavior, maintaining high quality standard is still feasible.
The Power BI for Customer Service Insights course allows utilization and analysis of these data. Here, we will help you identify the current status of your customer service and its effects to customer behavior. We will teach you how to anticipate trends and forecast possibilities. Moreover, we will direct you on how you can address anticipated events and lead you towards positive outcomes. All these with harnessing the analytical capabilities of Power BI
Course Level: Intermediate
Participants of this module should have reporting and analytical skills. It is recommended to have completed the Ultimate Beginners Guide to Power BI and DAX modules. No other advance preparation is needed to take this course.
This course module is tailored to: Excel users, data analysts, reporting managers
Details of what you will learn during this course
- Transform - data in the Power BI Service
- Develop - models and measures that will develop analytical solutions
- Discover - client behaviors through patterns and trends using predictive techniques
- Utilize - visualization techniques to create reports that drive actionable outcomes
- Extract - compelling insights from your data
- Power BI for customer insights course videos
- Data sets to practice DAX formula with
- Power BI file (pbix file) downloads showcasing all the examples used during the course
For testimonials and to see how Enterprise DNA is helping thousands more Power BI users, check out the testimonial wall
For a list of all courses available through Enterprise DNA view here
Sam very early on saw the immense opportunity of using Power BI to create analytical solutions. After years of developing some advanced analysis and tools in excel, he was amazed that he could re-create most of those things in about 10% of the time with Power BI.
He is the founder and CEO at Enterprise DNA, a business intelligence training & consultancy business primarily focused on driving better decision making within organisations by empowering individuals and teams to transform raw data into unmatched insights using Microsoft's Power BI suite of tools.
Sam has a strong history in Finance, previously working at ANZ, PIMCO, and Fonterra. He is also a CFA charterholder, achieving the designation in 2011.
He has a passion for building highly scalable analytical solutions within organisations, and wants to see others learn how to do the same.
Frequently Asked Questions
Passionate about empowering users of Power BI
"My goal is to teach others that you have almost unlimited analytical power when harnessing all the features in Power BI.
Through training across a number of different mediums, I've reached over 100,000 Power BI users, showing them a range of tips and tricks in Power BI development.
I'm a true believer that Power BI is the future of analysis and know individuals with the right training can now create advanced analytics in a scalable way that can have a real impact in the way insights are found and consumed within organisations."
Sam McKay, CFA - Founder & CEO, Enterprise DNA